Refund policy

RETURNS POLICY

Refunds are only accepted if there is a manufacturing fault with the garment/order. Incorrect size ordered does not qualify as a manufacturing fault. It is imperative that the customer enters the correct address details as these cannot be modified. 

To start a return, you can contact us at maiestudioss@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at maiestudioss@gmail.com

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGE POLICY 

Exchanges are only accepted within 15 working days of receiving your item. For your exchange to be accepted, the original item ordered must still be listed on our website. All underwear needs to have hygiene labels still in tact. To start a exchange, you can contact us at hello@maiestudios.com

REFUNDS 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at maiestudioss@gmail.com

DELIVERY FAILURE

We are not responsible for orders that are damaged or lost as a result of an incorrect delivery address or incomplete information entered when placing an order. Please submit a claim with your local courier, if your order is lost or damaged.

Once the order has been dispatched from our studio, an email will be sent informing you of the order's dispatch and providing you with a tracking number. The order will be sent to the delivery address that the client has stated in the checkout form. It is imperative that the customer enters the correct address details as these cannot be modified. 

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.